Kshitij Tiwari

Jul 2025 — Present

Waltham, MA

Coordinator, Web Solutions Engineer

Commonwealth Financial Network (an LPL Financial company)

• Serve as the technical point of contact and client advocate for an enterprise SaaS CMS powering 900+ websites; sat in 20+ client meetings to gather and translate requirements into build plans and prototypes, explaining technical platform capabilities to non-technical clients.
• Own 20+ client website projects per quarter from intake and build through go-live, coordinating engineering, design, client service, and compliance while flagging technical risks early to sustain 98% on-time delivery.
• Secured leadership approval for new build standards; engineered interactive JavaScript components utilizing conditional logic and element states to boost end-user engagement by 8%.
• Turned recurring customer feedback into a fix for a long-standing vendor platform limitation by writing a code-based workaround that lets advisors add branded headers and CTA banners to auto-generated blog pages.
• Uncovered data discrepancies using Microsoft Copilot to learn Excel formulas and pivot tables, finding 3 missing sites and 15 live sites belonging to departed advisors; worked with Client Services and the vendor to correct listings and close the critical compliance gap.
• Replaced manual audits run by 3 teams across 900+ websites with 9 Python automation tools developed with GitHub Copilot, extracting client/website information from structured JSON data and cutting data collection time by 95%.

Feb 2025 — Jul 2025

Waltham, MA

Coordinator, Web Product

Commonwealth Financial Network (an LPL Financial company)

• Led the rollout of a modernization initiative across 90+ enterprise client websites, managing implementations, work assignments, and software testing while coordinating stakeholders to finish two months ahead of schedule.
• Redesigned the launch process to run QA before developer handoff, cutting launch turnaround 40% and extending the daily launch-request cutoff for clients by an hour.
• Moved build QA process from Waterfall to Agile so issues were fixed in flight, reducing redundant feedback loops and QA time by 20% and cutting post-QA client edits from 10–15 to 4–6 per build.
• Created a centralized intake tracker for platform improvement requests from designers and account managers; drove an ADA accessibility fix to footers across 800+ websites.

Jan 2024 — Dec 2024

Waltham, MA

Web Production Co-op

Commonwealth Financial Network (an LPL Financial company)

• Trained on the enterprise CMS platform for a website migration project; identified recurring design errors in vendor templated websites during QA and created a CSS and JS code fix to apply across 500+ websites, reducing QA times for the team by 17%.
• Defined new QA standards and test scenarios, wrote documentation, and trained 12 developers for an 800+ site migration, cutting QA time 35% and earning a VP SPOT Award for training excellence.

Mar 2021 — Jun 2022

Software Engineer

The White Tusk (formerly Magick Box Media)

• Worked directly with clients and product owners to translate business requirements into technical specifications, sprint backlogs, and QA test cases in Jira, using client communication to keep feature delivery on schedule.
• Built and delivered 4 MERN-stack e-commerce platforms for client marketplaces; optimized multi-source queries to cut runtime 30%.